Refund policy

Returns
Coastal Flowers ensures only the freshest and highest quality flowers are hand selected and bought each day. Coastal Flowers only sell premium grade flowers, which are the highest quality product available.

The most crucial period for flowers is in the first 24 hours, affecting the longevity of your flowers as they absorb half the water they require to survive during this time. This is why we send most of our designs out in water.

Care instructions are included with every Coastal Flowers design. To increase the life span and enjoyment of your flowers, please follow the instructions.

At Coastal Flowers we pride ourselves on the quality of our products and services. However, it is important to remember that flowers are a perishable product and that they will react to their immediate environment . Unfortunately, once we dispatch our flowers a number of changes in conditions may result in their longevity being reduced. Environmental factors such as air conditioning, extreme heat or changes in climate may have an adverse effect on the flowers. For this reason, and considering all the possible variables, it is difficult for Coastal Flowers to guarantee blooms everytime. We are aware there are cases when mother nature may produce blooms that don't exactly have the staying power we expect. In these rare instances, Coastal Flowers must be contacted within 48 hours of delivery to assess the situation.

Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the problem.